Terms and Conditions

Terms and Conditions

General terms and conditions of the B2B online shop of the Gong d.o.o. 

The purpose of these business terms and conditions is to clearly define the business terms and conditions between the provider and their customers. According to the contract, a customer is every legal (or natural) person who made a purchase on the web site of the B2B Gong online shop.The B2B Gong online shop is an online shop, managed by the private limited-liability company of Gong d.o.o. Sv. Leopolda Mandića 7a, 21204 Dugopolje, Croatia.

The following general terms and conditions apply to all deliveries and offers of the Gong d.o.o. (Ltd. company). Therefore, customers’ referring to their own standards or their own business terms and conditions cannot be taken into consideration.

Customer registration

Customers have the possibility to register either by sending us a message via website and via email or they can use an online form to automatically register on the site. The registered users have the possibility to check and change most of the details of their account and to view their order history.

Online shop

The general online shop is available to all users, but one must be logged in to place orders. The online shop allows customers to overview the sales products. The items are grouped into categories and subcategories, there are products’ names, descriptions, photographs, and manufacturers’ names. Customers can view products from their contract which are displayed with the previously agreed prices. According to the agreement, other products from the online shop are either displayed with regular prices or without prices. Customers can send enquiries to receive information about products for which the price is not displayed.

Orders, Shipping

Registered users can add items from the online shop to the shopping cart and then place orders. In order to shop faster, it is possible to choose from the list of the favourite items, which may be selected by the user alone. Having confirmed an order, the user receives an email about the ordered products and the products that are going to be shipped. Before confirming an order, the customer chooses an address for delivery. The customer can enter shipping addresses in advance and then choose one of them before confirming the order. Shipping is arranged by the Gong company or via post office services. The customer has the possibility to collect the goods in person at the pick-up location: Gong d.o.o. Sv. Leopolda Mandića 7a, 21204 Dugopolje, Croatia.

Delivery period

The estimated delivery period depends on the products and their availability. Customers are informed about this when placing their order. The customers will be additionally informed in case of extending the delivery period.


Invoices are sent according to contract agreements. Invoices are sent by post or by email if the customer conducts business in this manner. In case the customer does not pay the invoice until the due date, the items from the online B2B shop or in direct sale will not be shipped until the payment is received.


Images are for illustration purposes only and we reserve the right to not display the accurate representation of a respective product.

Returning products

According to the Croatian Consumer Protection Act the consumer has the right to inform the salesperson that they are cancelling the contract (in 14 days’ time after having received the goods) and to return the received goods to our address.

Data protection

Our procedures to protect data are functioning according to the regulations about data protection in the Republic of Croatia. The customer allows the salesperson to process, keep, and use information about customers that are received when conducting business; except for those that are confidential. The salesperson uses the customer’s e-mail address only for informing them about business matters or (if the customer agrees) about novelties, sales, and such. The salesperson will not provide customers’ personal data for third parties. Exceptionally, the salesperson can do this when the customers themselves wish to do so or if the situation demands it (for example solving complaints). In these cases, providing data is kept at the lowest possible level. The customer must be made aware of it and must have the possibility to alter, block, or delete their personal data from the salesperson’s database; except for the cases in which the salesperson needs the data for taxation reasons or for replying to justified demands from the state authorities.


In addition to these terms and conditions, the two parties are also bound by the valid regulations in this field. The parties will solve the disagreements arising from business (which will have been concluded according to these terms and conditions) consensually. Otherwise, any disputes should be subject to the jurisdiction of the court according to the selling company’s headquarters and the law of the Republic of Croatia.

In case one or more of the previous provisions is or becomes invalid this does not affect other provisions. The parties will try to replace invalid provisions with the valid ones which are the closest to the contractual purposes.